Dear customer,

If you experience problems unscrewing the cap of any of your bottles, it’s not you, it’s a manufacturer’s defect that happens with only a few bottles and fortunately, we have resolved it with our bottler.

In order to unscrew the cap, the bottom ring of the cap needs to be separated from the rest of the cap. To achieve this, please follow these 3 easy steps:

    1. Remove the foil seal from the entire cap. Place the neck of the bottle horizontally on a towel, and using a knife, carefully cut along the line that is between the cap and the bottom ring. Be sure to complete the whole circle and that the ring separates from the cap.

      2. Using 2 fingers hold the bottom ring so that it doesn’t turn when you rotate the cap.
         

         

        3. With your other hand unscrew the cap and pull it up. That should open it!

        We apologize for any inconvenience caused by this issue.

        Thank you for your business, and continue to enjoy our healthy but delicious products!

        Diane & Alejandro